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Established brands need to innovate and reinvent themselves to compete in a rapidly changing business and consumer environment. CXFocus is for executives and managers, who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CXFocus is a forum to explore the key issues around customer experience and digital disruption.

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