Trung has led and delivered end-to-end solutions with multi-million dollars of impact to major corporations in different sectors in Australia. He is hands-on with practical, large-scale data processing and modelling tools. He is also the first-author of multiple publications at top international conferences in machine learning. Now as the Principal Data Scientist at Suncorp Group, his major projects are intelligent process automation and smart chatbots for lodgement and claim processing.
Data Science for Customer Experience
In this talk, I will share how we leverage data science to provide user-friendly customer experience at Suncorp - Examples of poor customer experiences - Using machine learning and data to enable smarter customer interactions - Applications of data science to transform the user experience