Trung has led and delivered end-to-end solutions with multi-million dollars of impact to major corporations in different sectors in Australia. He is hands-on with practical, large-scale data processing and modelling tools. He is also the first-author of multiple publications at top international conferences in machine learning. Now as the Principal Data Scientist at Suncorp Group, his major projects are intelligent process automation and smart chatbots for lodgement and claim processing.
Conversational Intelligence and Smart Chatbots
Building up chatbots for customer services involve cognitive science, supervised learning and natural language processing. In this presentation Trung will explore how to combine all the approaches of document classification, sentiment analysis, key phrases detection, topic models to foster conversational intelligence in chatbot.