Considered as one of the 7th most influential woman to follow in 2018 by Gainsight in the Customer Success world, Sue is one of the main Customer Success pioneers and evangelists in Europe. She has worn a variety of hats working in sales, customer service, change management and consulting. Sue is also the founder of Success Track Enterprise, providing customer success consultancy services to recurring revenue companies based or setting up in Europe. She has co-founded Customer Success Europe and meet-ups in Paris in Lisbon and is a regular speaker at events like Pulse Europe, SuccessCon London and Customer Success Unplugged. She is a mentor at Oracle start-up accelerator to help member companies with their customer success programmes.