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Speakers panel CX

Upcoming talks

Panel discussion: How to craft a unique customer experience strategy

  • Driving improvements for the customer experience - adapting to mobile, multimedia chat, social media

  • CX in the age of digital transformation - understanding the way modern consumers interact with your brand. What has changed about relationships between companies and customers?

  • Incorporating data and analytics into your customer experience strategy

  • Humanising the CX in the digital age - how to build the human touch into your digital strategies to ensure your customers still feel valued

  • Localisation strategies: delivering a locally/culturally relevant customer experience

  • Prioritising omnichannel initiatives - seamless experiences across various channels and platforms

  • Embracing connective, emotional customer relationships.

  • The imperatives for building brand loyalty in both the digital age and in an era of abundant choice?

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