Nevi Kaja works as a Researcher r at Ford Motor Company and is a PhD Candidate at The University of Michigan, Dearborn. He earned his Bachelor and Master degrees in Computer Engineering from the same university and has received multiple awards and recognitions for his academic excellence and research contributions. Well equipped with industry and leadership experience, he has been the leader in the organisation of multiple conferences and professional activities in IEEE Southeastern Michigan.
AI and Chatbots at Ford
by Nevi Kaja, Researcher, Ford Motor Company
In this presentation, we will talk about Chatbots and their ability to transform the customer experience while enabling cost efficiencies. In addition, the underlying technology along with some examples of chatbot platforms will be discussed. This presentation will go over a few Chatbot experiments at Ford and cover some of the learnings as well as challenges faced while building Chatbots. In the end, we will focus the discussion around Chatbot training and the importance of knowledge transfer as a basis for iterative growth.