Karthik Murugan has more than 20 years of experience as an IT professional and has worked with the number of senior roles across different sectors. Karthik shares the passion for innovation in data and analytics fields. In his current role as Head of Customer Value Analytics, Karthik has been working with leading technologies like AI, cognitive computing and advanced analytics, providing customer centric solution.
With over 15 years’ experience within data and analytics space, he is passionate about how data as a core can enable businesses to create a differentiating customer eco system, giving organisation an irreplaceable competitive advantage. Karthik was integral part of key strategic customer initiative at Qantas focused on delivering improved customer experience by applying real-time advance analytics solution.
Karthik believes that data is the biggest asset for any business, in a rapidly changing economy where business demands and competitions are constantly being challenged using data to create a remarkable customer experience is a key to success.