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Juliana Chua

Juliana Chua is Head of Digital Transformation at NTUC Income (INCOME), Singapore’s largest composite insurer serving the protection, savings and investment needs of more than 2 million customers and a total assets of over S$36 billion. At INCOME, Juliana heads the programme that strategize and digitize INCOME’s core businesses through design thinking and agile methodology.

Juliana has a background in Innovation (Stanford, US), International Business Management (INSEAD), IP Law (NUS Law), and Computer Science (Loughborough, UK). She has also worked across continents in the US, China, Japan, India, UK, Singapore and is an inventor to 6 patents/applications and designs for upstream innovation.

Before INCOME, Juliana is Director of the IP Office of Singapore (IPOS) International where she forayed the IP office into US, China, Japan and Singapore markets for strategic partnerships. INCOME is her eight company in her career. She also previously served the World #1 innovation leader – IBM UK, Asia leading IP law firm – Spruson & Ferguson, Singapore #1 tech transfer office– Exploit Technologies of A*STAR, Japan MNC – Nitto Denko, as well as launched 2 startups into markets worldwide.

Upcoming talks

Case Study: NTUC Income's Digital Transformation Journey

  • Our story on digital transformation and how it changed over time

  • A look into customer engagement and the goals achieved

  • The challenges in fintech, emerging technologies and tips to make note of

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