Ir Spencer Li is General Manager of BlueOcean Pay, a leading payment gateway services provider for WeChat cross border payment in Hong Kong. Ir Li is active in ICT, Smart City and eCommerce industry. He is also advisory board of London Institute of Banking and Finance , charter president of Innovation and Technology Association, co-founder of Hong Kong Internet & ECommerce Association and was Convenor, Mobility Technology, Smart City Special Interest Group, Hong Kong Computer Society. As an entrepreneur, Ir Li has co-founded an eCommerce company which was listed in GEM in Hong Kong in 2002. He was business development director of Asiapay and CEO of Network Payment System (a listed company in South Africa). Through his 20 years of eCommerce and ePayment, he gains recognition from chambers for public speaking on the uptrend technologies on ICT and high-technology. Ir Li is proficiency in digital payment, smart banking, eCommerce, ICT security, biometrics and cloud computing. Besides his business and professional venture, Ir Li has served the youth community and was the National President of Junior Chamber International Hong Kong in year 2000. Currently, he is appointed as Member of Chinese Association of Hong Kong & Macao Studies (全國港澳研究會香港特邀委員) specialised on FinTech and ICT. Ir Li is a frequent speaker and writer on fintech, blockchain, smart banking and digital payment. Ir Li was the speaker for Startups in Fintech: challenges and opportunities in the University of Nottingham in May 2019, CLP Power Academy Open Ceremony for Professional Diploma in Power Engineering in April 2019, Interlaw - 2019 Asia Pacific Regional Meeting in Feb 2019, Family Office Solutions Showcase 2019 in Jan 2019, FinTech Symposium : Disruptive Innovation in Financial Services in Aug 2018. Ir Li is currently the Honorary Guest Lecturer of Hang Seng University – Executive Development Centre and mentor of Hang Seng University Startup Program, Business Lecturer of Hong Kong Adventist College. Recently, Ir Li has delivered inhouse talks for his clients Hong Kong Trade Development Council, China Construction Bank and some chambers for continuous professional development. Ir Li holds an MBA from the University of Strathclyde, Glasgow, UK and the Bachelor of Arts (Hons) in Business Studies in City University of Hong Kong.
How does FinTech drive better customer experience and satisfaction?
FinTech has drastically transformed existing business models by various disruptive technologies. The speaker will examine how to adopt FinTech to improve customer satisfaction across service touchpoints, to synergise customer experience with practical process transformation. Through better customer experience and satisfaction, organisations can outperform against its competitors.