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Cristiane Ross

Expert in swiftly identifying what really matters for customers; mapping out step-by-step actions to address the issue in a complex matrix type of business.

As an enabler of change I bring stakeholders together, facilitate the sharing of knowledge and creatively propose bold strategies that lead to long term success.

Experience in all aspects of business development (B2B and B2C) with strong record in solid relationship building and consistently achieving targets. Keen retail specialist with a well rounded knowledge of market needs, in-store optimization and retail positioning.

I am curious, driven and passionate about creating win-win relationships with international living and working experience (Latin America, USA and Asia).

Specialties: relationship building, customer centric approach, diplomacy, sharp problem solving skills, business development, change management, managing customer relations, marketing, negotiation presentation skills, publicity, talent retention, retail, strategic thinking, internal communications, content writing.

Upcoming talks

Adapting the customer journey for the Asian consumer

  • Identify the ways in which Asian consumers differ from the western consumer?

  • Tips for engaging and impressing the Asian consumer throughout the customer journey

  • Best loyalty program strategies for the Asian market

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